Is Pelicart secure?

1. What Pelicart is

Pelicart is a WhatsApp assistant for your Woolworths, Checkers Sixty60 or Pick n Pay account. You send a shopping list, and Pelicart fills your store cart. You review the cart and pay in the store’s app with your saved card.

This section explains the account permissions Pelicart needs and the data it stores. It also describes the outside service categories that process your data. Read the privacy reference for retention and deletion information.

2. What Pelicart can do on your store account

Pelicart uses your linked store account for these functions:

• search the store’s catalogue
• view, add, remove, update, or clear cart items
• view, select, or add delivery addresses
• read your order history

Pelicart does not check out, choose a delivery slot, or pay. When the cart is ready, open the store’s app and review it. You complete the purchase there.

Your order history

Pelicart stores order history from your linked account. This history helps it select products you bought before. It also lets us contact you about substitutions or missing items after delivery.

Your delivery addresses

Pelicart can list and select addresses saved on your store account. It can also save an address you send in chat. Pelicart changes the selected address only after you ask.

3. What Pelicart stores about you

These are the main types of data that Pelicart stores. Each type supports shopping, customer support, security, or service operation.

Your linked-store access

Pelicart keeps protected access data after you link a store. It does not keep your store password after sign-in. When Pick n Pay requests a one-time code, Pelicart holds the encrypted password or ID number needed to complete sign-in. Pelicart removes it after successful verification or after 10 minutes. Pelicart protects access data with encryption and access controls.

Your messages

Pelicart keeps messages and related service logs only while needed for the purposes in the privacy policy. These purposes include support, security, service operation, and fault resolution.

Your order history and saved addresses

Pelicart stores your past orders and delivery addresses to shop for you. It does not use this data for another purpose.

Access and incident response

Pelicart limits personal information access to authorised people. They can use it only for support, security, service operation, or fault resolution. Pelicart reviews access and removes access that a person no longer needs.

Pelicart monitors for security events. It investigates suspected incidents, limits harm, and restores safe service. Pelicart gives the notices that POPIA requires.

4. Payment and account limits

Pelicart limits its service to cart preparation and related shopping support. These limits apply:

• Bank account: Pelicart never connects to a bank.
• Payment card: Your store stores the card and does not expose it to Pelicart.
• Store checkout: Pelicart does not complete store checkout.
• Subscription payment: The payment provider processes your Pelicart Pro subscription on its hosted page. It receives your card details. Pelicart does not. Pelicart cannot send money from your store account.
• Store password: Pelicart does not keep your store password after sign-in or reset it.

5. Who else handles your data

Pelicart uses outside services to run its main service functions. Pelicart limits data to what each service needs for its role.

The privacy policy lists these service categories and the data each category receives.

6. Security questions

Send security questions or reports by email. Pelicart can provide more information for a valid review under suitable confidentiality terms.