Pelicart help
Commands and your account
Pelicart has no settings screen. Instead, four slash commands and five plain-word requests manage your settings and account.
Slash commands
Send a slash on its own to see the list:
/
| Command | What it does |
|---|---|
/new | Starts a fresh conversation and empties your default store’s cart |
/status | Checks your stores, carts, delivery addresses, search and plan |
/prefs | Lists what Pelicart remembers about how you shop. See preferences |
/apps | Lists AI apps, like Claude, connected to your account. /apps off disconnects them all. See AI apps |
Send each command on its own: Pelicart reads “/new please” as an ordinary message.
Start over with /new
/new helps when old requests keep mixing into new ones. It empties your default store’s real cart straight away, without asking. I mostly use it when I’m making videos about Pelicart.
Check what’s wrong with /status
Send /status first when something seems off. Two lines point to a fix:
- “Search: Failed” means Pelicart couldn’t search your default store. Check that the store has a delivery address (delivery), then try again.
- “Not connected” next to a linked store means its login has ended. Ask Pelicart to reconnect it.
Account requests
To manage your account, send one of these:
| To | Send |
|---|---|
| Start Pelicart Pro | “upgrade to pro” |
| Cancel Pro, change your card, get invoices | “cancel my subscription” |
| Stop promotional messages | “stop sending me promotional messages” |
| Talk to a person | “speak to a human” |
| Delete your account and data | “delete my account” |
Manage your subscription
Pelicart replies to subscription requests with a manage subscription button. It opens a page where you can update your card, cancel or find your invoices. Prices are on the pricing page.
Stop promotional messages
Pelicart stops promotional messages straight away. You still get order messages, and your subscription carries on.
Talk to a person
Tap the speak to a human button to open a separate support chat, where a person replies. Pelicart keeps answering on WhatsApp, so write to the person in the support chat. You can also email caleb@pelicart.com.
Take refunds and problems with a placed order to the store.
Delete your account
Deleting your account needs one confirmation, and you can’t undo it. Pelicart cancels Pro straight away and deletes your:
- chat history
- saved store logins
- copied shopping history
- preferences
- AI app connections
Pelicart doesn’t touch your Woolworths, Checkers Sixty60 or Pick n Pay accounts, orders or carts. See security and privacy. To disconnect one store and keep your account, see your stores.